Publications Archives

NEW WHITE PAPER: Revenue Management and Competition: How Pricing Works and why Cartels Don’t

Since late 2022, multifamily revenue management has been in the news, with elaborate accusations of “cartel” pricing. Not only are the allegations true, they aren’t

NEW WHITE PAPER: Rethinking Multifamily Websites

Multifamily tends to take a “property-centric” view of marketing and leasing, but this is increasingly out-of-step with e-commerce experiences for location-based products. This paper—prepared in

White Paper: 20 for 20 – 2023 Edition

Centralization takes center stage in the 2023 edition of 20 for 20, the annual report based on 20 conversations with 20 multifamily leaders in operations

White Paper: On Persuasive Content

Content marketing is changing! Open AI is one of many factors making it harder for companies to stand out. This new white paper explains how

How to Plan a Smart Community Upgrade

We worked with highly-experienced property managers to create a brand-new guide to current best practice in implementing smart home technology in multifamily communities.

The State of Paperless Payments in Multifamily

This brand new report, researched in collaboration with multiple multifamily operators, breaks down current processes and some surprisingly big opportunities to improve customer experience while

20 for 20 – 2022 Edition

The interviews for our 2022 edition revealed the extent to which staff shortages had changed executive priorities and operations.

20 for 20 – 2021 Edition

The pandemic dominated the 2021 paper, which focused on COVID’s impact on multifamily operations and organizations.

20 for 20 – 2020 Edition

Our 2020 edition found a recurring theme: that innovation was demanding more and more organizational resources as investment flowed into proptech.

20 for 20 – 2019 Edition

The first time we interviewed 20 senior executives in multifamily operations and technology resulted in our first-ever edition, released in 2019.

Publications