Download our latest insights into multifamily technology and operations, published in collaboration with industry leaders
The multifamily industry has been talking about maintenance centralization for several years, but progress has been slow. This paper takes a first principles perspective, asking the question: “Where is the money in maintenance improvement?”
Renewals represent more than half of the revenue of most apartment communities. Yet they have never received as much focus as new leases. That is changing: this white paper describes the opportunity and how some leading operators are addressing
The eighth edition of the 20for20 Annual Survey is out now! We interviewed 20 senior multifamily executives about the biggest priorities in operations and technology – including centralization, AI and the ever-expanding multifamily tech stack.
AI adoption is changing, fast. As AI automates resident-facing activities, it creates a growing range of additional opportunities. This paper uses real-world examples to demonstrate how automation is changing multifamily organizations.
Wi-Fi is foundational to the renter experience. Yet we know relatively little about what residents feel about it. The findings of this major study demonstrate how AI chat can uncover sentiment at previously impossible levels of detail.
The seventh edition of the 20for20 Annual Survey is out now! We interviewed 20 senior multifamily executives about the biggest priorities in operations and technology – including centralization, AI and the ever-expanding multifamily tech stack.
The current industry discussion about centralization focuses on owner-operators, but most multifamily communities are third-party managed. That’s an important omission, and this research—conducted with 14 leading third-party managers—shows how most of the industry is progressing toward a new operating
More and more customer experiences depend on high-quality internet, but delivering it constitutes a series of investment decisions. This paper lays out the “why” and the “how” of connectivity, including an update on current federal regulations.
Digital maps are increasingly central to multifamily experiences, property management process delivery and data analysis. This new white paper uses examples from 12 companies embracing maps in their technology.
The 2024 Edition of 20for20 is now available. This year’s edition goes deep on centralization (again), AI adoption, and how companies are thinking about technology acquisition.
Multifamily has a stop-start relationship with data and analytics, but as this new white paper demonstrates, when companies master BI they can collaborate and—ultimately—perform at a higher level than those that don’t.
Since late 2022, multifamily revenue management has been in the news, with elaborate accusations of “cartel” pricing. Not only are the allegations true, they aren’t even feasible, as this major new white paper explains.
Multifamily tends to take a “property-centric” view of marketing and leasing, but this is increasingly out-of-step with e-commerce experiences for location-based products. This paper—prepared in collaboration with Engrain—analyzes the opportunities for improvement.
Centralization takes center stage in the 2023 edition of 20 for 20, the annual report based on 20 conversations with 20 multifamily leaders in operations and technology.
Content marketing is changing! Open AI is one of many factors making it harder for companies to stand out. This new white paper explains how to refocus on ideas in a media environment that makes everyone the same.
We worked with highly-experienced property managers to create a brand-new guide to current best practice in implementing smart home technology in multifamily communities.
This brand new report, researched in collaboration with multiple multifamily operators, breaks down current processes and some surprisingly big opportunities to improve customer experience while reducing workload and risk.
The interviews for our 2022 edition revealed the extent to which staff shortages had changed executive priorities and operations.
The pandemic dominated the 2021 paper, which focused on COVID’s impact on multifamily operations and organizations.
Our 2020 edition found a recurring theme: that innovation was demanding more and more organizational resources as investment flowed into proptech.
The first time we interviewed 20 senior executives in multifamily operations and technology resulted in our first-ever edition, released in 2019.