Multifamily operations and technology insights, published in collaboration with industry leaders and our media partners
The multifamily industry has been talking about maintenance centralization for several years, but progress has been slow. This paper takes a first principles perspective, asking the question: “Where is the money in maintenance improvement?”
Renewals represent more than half of the revenue of most apartment communities. Yet they have never received as much focus as new leases. That is changing: this white paper describes the opportunity and how some leading operators are addressing
Dom sat down to go about the 2026 edition of the 20for20 Annual Survey. This investor-focused discussion talks about the impact of AI, what tech looks exciting, and why the word of the year for 2025 was “exhaustion.”
Each year we invite six leading multifamily suppliers to contribute viewpoints to the annual paper. In this video a leader from each company explains their big idea for 2026.
Dom returns to the Digible Dudes podcast to talk about the 2026 edition of the 20for20 Annual Review, with a lot of speculation about what AI will solve and what it probably won’t.
Dom and Peter got together to talk about the 2026 edition of the 20for20 Annual Review, and the conversation expanded to cover the differences between single-family and multifamily housing.
Dom reviewed some of the main findings of this year’s 20for20 Annual Survey with Andrew Bowen of Apartment Jedi. It was a great conversation that went deep on the big topics from this year’s paper.
This year, Dom sat down with Kendrick Bradley of Zuma to talk through the main findings of this year’s research. Zuma’s direct involvement in AI – a big topic this year – make this conversation a natural fit.
The eighth edition of the 20for20 Annual Survey is out now! We interviewed 20 senior multifamily executives about the biggest priorities in operations and technology – including centralization, AI and the ever-expanding multifamily tech stack.
In this presentation, Dom reviews the recent research into AI-driven resident sentiment analysis, with a study into attitudes to Wi-Fi, co-presenters are Kevin Donnelly of RETTC and Arjun Kannan of ResiDesk.
AI adoption is changing, fast. As AI automates resident-facing activities, it creates a growing range of additional opportunities. This paper uses real-world examples to demonstrate how automation is changing multifamily organizations.
To review the latest white paper on AI-guided sentiment analysis, Dom sat down with Mike Brewer to talk through the methodology, the findings, what they tell us about resident preferences and in particular about Wi-Fi.
Wi-Fi is foundational to the renter experience. Yet we know relatively little about what residents feel about it. The findings of this major study demonstrate how AI chat can uncover sentiment at previously impossible levels of detail.
AI is changing, fast, so this keynote from the 2025 MX Summit provided an opportunity to take stock of the industry’s evolution toward agentic AI, and to drill into some of the new insights it reveals about maintenance.
Centralization is one of the hottest trends in multifamily. But it’s harder for third-party managers than it is for owner-operators. This article explains how a growing number are finding ways to get it done.
In the first of several events surrounding the release of a major new white paper on AI-enabled automation in multifamily housing, Dom discusses some of the initial findings with Annanth Aravinthan of EliseAI.
Mike Wolber is one of the industry’s most popular voices on tech and operating trends. In this latest appearance on Mike’s pod, Dom and Mike discuss the state of the multifamily tech stack, centralization, AI and much more.
Each year we invite six leading multifamily suppliers to contribute viewpoints to the annual paper. In this video a leader from each company explains their big idea for 2025.
Dom was honored to be included on Jay Parsons’s extremely popular podcast to pick over the highlights of the 2025 edition of 20for20, and to ponder on why 2024 turned out to be a surprise year of low renter
Shiv Gettu, CEO of Zuma, and the host of the HOMF podcast invited Dom to come to his mobile studio for a wide-ranging conversation that covers centralization, industry structure, and some 20for20 findings.
Mike invited Dom for his annual feedback session on the new edition of 20for20 – Mike’s thoughtful review of the paper and his preparation, as usual, yielded a great conversation!
The seventh edition of the 20for20 Annual Survey is out now! We interviewed 20 senior multifamily executives about the biggest priorities in operations and technology – including centralization, AI and the ever-expanding multifamily tech stack.
A group of senior multifamily executives discuss the recent 20for20 white paper, “Centralization for Third-Party Management,” and the implications of the findings for the new property management operating model.
When it comes to centralization, our industry tends to focus on what owner-operators are doing. In this conversation, Mike DiMella and I zoom in on third-party operations and how they’re progressing toward more centralized operating models.
The current industry discussion about centralization focuses on owner-operators, but most multifamily communities are third-party managed. That’s an important omission, and this research—conducted with 14 leading third-party managers—shows how most of the industry is progressing toward a new operating
Application fraud is a hot topic in multifamily, with many different companies providing fraud prevention solutions. This article outlines the problem how to thin about fraud prevention solutions.
More and more of the services and experiences we offer residents depend on reliable, fast Wi-Fi. Many owners still view it as nothing more than an amenity, but a growing number see it as part of the community’s infrastructure.
Multifamily maintenance centralization is challenging. Companies that master it are operating more like single-family housing. This keynote presentation, from the 2024 MX Summit explains the problem and how companies can solve it.
More and more customer experiences depend on high-quality internet, but delivering it constitutes a series of investment decisions. This paper lays out the “why” and the “how” of connectivity, including an update on current federal regulations.
As part of the deep-dive series about the Revenue Management lawsuits and legal actions, Dom sat down with Reed and David (the Digible Dudes) for a chat about the latest developments in this ongoing saga.