20for20 White Paper
20 conversations with senior executives. The multifamily industry's leading review on the outlook for technology and operations
NEW! The 2024 Edition Is Now Available
Centralization, AI Adoption and Technology Acquisition are among the biggest stories in the 2024 edition of 20for20.
We asked 20 multifamily technology leaders about their accomplishments in 2023 and their priorities for 2024. The results reveal progress on some ongoing trends, and highlight some surprises!
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Follow 20for20 in the Industry Press
The findings of the annual paper and the extensive work that we do with leading technology vendors and users make 20for20 a natural source of multifamily executive insight, which we publish frequently through industry partners.
2023 Edition
Centralization takes center stage in the 2023 edition of 20for20. We asked our 20 executive leaders about the projects they had undertaken in 2022 and what they plan to do in 2023.
The results are fascinating and somewhat surprising, with wildly varying approaches and opinions on a year of change. The adoption of AI, smart tech, data analytics and a host of other technologies color this year’s guide to the current state of multifamily operations and technology.
2022 Edition
The 2022 edition of 20for20 focused on the prioritization of technology and projects as the industry puts the pandemic in the rearview mirror.
With staff shortages ubiquitous, the 20 operations and technology leaders described how technology could improve customer and associate experience. They shared the truth about technology ROI and evolving staffing models.
2021 Edition
Our 2021 edition was the most comprehensive and revealing to date. Learn what we heard in our most recent series of 20 interviews with senior multifamily executives about the experience of 2020, dominated by the pandemic. COVID-19 has had an unprecedented impact on multifamily operations. The experience and its implications for both operations and technology are at the heart of the 2021 paper.
2020 Edition
At the end of 2019, we took the time to interview another 20 executives to get their perspectives on the multifamily industry outlook. Our interviewees included senior leaders in operations and technology, representing a variety of multifamily owners and operators.
The findings that we have summarized in the 20for20 white paper provide valuable insight into the issues that are currently “top of mind” in multifamily. The instructive and often surprising findings will help you to separate the reality of the industry from the industry hype.
2019 Edition
The original 20for20 research was published in February 2019. We wanted to create a new and different perspective, so we interviewed 20 senior leaders in operations and technology, representing a variety of multifamily owners and operators.
With half of the 2019 interviewees also interviewed in the 2020 edition, this original research provides a point of contrast to the current issue, as well as an indication of how much things have changed in a year in multifamily!